We recognize that receiving email notices about your library account is important to you. However, email often bounces or ends up in your spam folder, or there may be problems on our end where it fails to send or problems on your email provider’s end where it’s not received.
As a result, we recommend that you add 2 email addresses to your library record, download our app MyOCPL, and configure your spam folder:
- Contact your local branch and make sure your email address is up-to-date in our records
- Download our free app MyOCPL so you can: consolidate your family's library cards, renew items, and place holds.
- Configure your spam filter to accept email from email@example.com so our emails don't get filtered into your email provider's spam folders. Providers change their spam filters frequently, so sometimes our emails fall through the cracks.
- There may be a few exceptions where individuals will not receive our email. For example, if you are using a private or corporate email system that requires TLS (Transport Layer Security) encryption, the emails will not go through.
Notices are provided as a courtesy; borrowers are responsible for returning materials on-time. You can use your online library account to monitor your due dates and holds or you can contact the Library during open hours for information about your account.