Congratulations to February’s Employee of the Month, Ericka Reeb! Since becoming the Branch Manager at the Laguna Niguel Library, Ericka’s goal has been to enhance the patron experience by providing excellent customer service. She and her staff work hard to create a warm, welcoming environment and meaningful, relevant programming for the community. Ericka is passionate about libraries and library service. She recently demonstrated this passion and enthusiasm when she observed long lines of patrons, some sitting on lawn chairs, outside the library hoping to get tickets for author Gloria Steinem’s lecture at the Bowers Museum. Not wanting to disappoint, Ericka told the group how many tickets were available at the Laguna Niguel Library. The group decided amongst themselves to limit the number of tickets to two each. Meanwhile Ericka contacted nearby branches to ask if they had lines and referred patrons to locations where no one was waiting. The result was a few new library cards and very happy patrons!
