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Authority & Quality Improvement Services Division
Quality Improvement Process
Collect and analyze data to measure against the goals, or prioritized areas of improvement that have been identified
Identify opportunities for improvement and decide which opportunities to pursue
Design and implement interventions to improve performance
Measure the effectiveness of the interventions
Monitoring of Service Delivery Capacity of the Mental Health Plan
Monitoring Accessibility of Services
Monitoring Beneficiary Satisfaction
Monitoring meaningful clinical issues affecting beneficiaries, including the safety and effectiveness of medication practices
Monitoring continuity and coordination of care with physical health care providers
Monitoring Consumer Complaints/Appeals
Monitoring Provider Appeals
Assisting Cultural Competency in gathering/analyzing information for performance outcome measures and consumer surveys relating to cultural issues
Collecting and analyzing aggregate data from performance outcome measures
To promote and support the use of quality management principles to improve the quality and delivery of care provided by Behavioral Health Services.
To encourage continuous monitoring, modification and enhancement of beneficiary services throughout Behavioral Health Services.
To ensure program compliance with all Federal, State and Local regulations
Authority & Quality Improvement Services (AQIS), formerly Quality Improvement and Program Compliance (QIPC), is a Behavioral Health Services (BHS) Division that participates in a variety of quality improvement and compliance activities across all divisions (Adult Mental Health Services, Children & Youth Services, Alcohol & Drug Abuse Services) of BHS.
One of AQIS's responsibilities is assisting with implementation of BHS Quality Improvement (QI) plan after its approval by the California Department of Mental Health (DMH). DMH expects BHS to engage in continuous QI activities.
AQIS also has responsibility for implementing Performance Outcome Measures mandated by DMH and coordination of the annual DMH Medi-Cal audit.
The AQIS staff are committed to assisting and supporting each program, department and clinic in its quality improvement and compliance activities.
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